Privacy Policy

1INTRODUCTION

Maa Padmavati Advertiser ("Company", "we", "our", or "us") is committed to protecting the privacy of every person who visits or transacts through our website https://maapadmavatiadvertiser.co.in/ ("Website").

This Privacy Policy ("Policy") explains how we collect, use, store, share, and protect your personal information when you access the Website, create an account, place an Order, submit content for customization, or otherwise interact with us.

This Policy is published in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the rules and regulations made thereunder, as applicable in India.

By accessing or using the Website, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal information as described herein.

This Policy should be read together with our Terms & Conditions, Refund & Return Policy, and any other policies published on the Website.

2WHO WE ARE

3DEFINITIONS

For the purposes of this Policy, the following terms shall apply.

"Account" means a registered user account created on the Website.

"Personal Data" or "personal information" means any data about an individual who is identifiable by or in relation to such data.

"Order" means a purchase request submitted through the Website.

"Cookies" means small data files stored on your device that enable certain Website functions, preferences, and analytics.

"Third-Party Service Provider" means any payment processor, courier, hosting provider, analytics provider, advertising partner, or other external provider engaged by us.

4INFORMATION WE COLLECT

We may collect the following categories of information:

• Identity and contact information such as your name, email address, phone number, and delivery address
• Account information such as your login credentials and profile details
• Order and transaction information such as products purchased, order value, and billing details
• Customization content such as photographs, logos, artwork, names, messages, and designs that you upload for personalized Products
• Payment-related information processed through our authorized payment partners
• Communication records such as emails, WhatsApp messages, and customer support interactions
• Technical information such as your IP address, browser type, device information, and operating system
• Usage information such as pages visited, time spent, and interactions on the Website

We collect only the information reasonably necessary to fulfil your Order, operate the Website, and comply with applicable law.

5HOW WE COLLECT INFORMATION

We collect information in the following ways:

• Directly from you when you register, place an Order, upload content, or contact us
• Automatically through cookies and similar technologies when you browse the Website
• From third-party service providers such as payment gateways and logistics partners who help fulfil your Order

6COOKIES AND TRACKING TECHNOLOGIES

Our Website uses cookies and similar technologies to operate effectively, remember your preferences, analyse traffic, and improve your experience.

We may use the following types of technologies:

• Essential cookies that are required for basic Website functionality
• Analytics cookies that help us understand how visitors use the Website
• Advertising and measurement technologies, including the Meta Pixel, that help us evaluate and improve our marketing campaigns

You may control or disable cookies through your browser settings, although certain features of the Website may not function properly as a result.

7HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

• To process, fulfil, and deliver your Orders
• To manufacture customized and personalized Products according to your instructions
• To process payments through our authorized payment partners
• To communicate with you regarding Orders, enquiries, and support
• To send transactional messages such as order confirmations and shipping updates
• To send promotional communications where you have consented, subject to applicable law
• To detect, prevent, and investigate fraud or unauthorized activity
• To comply with legal, regulatory, and tax obligations
• To improve our Website, products, and services

8LEGAL BASIS AND CONSENT

We process your personal information on the basis of your consent and for legitimate purposes permitted under applicable law, including performance of a contract with you, compliance with legal obligations, and prevention of fraud.

Where processing is based on your consent, you may withdraw that consent at any time by contacting us.

Withdrawal of consent shall not affect the lawfulness of any processing carried out before such withdrawal, and may limit our ability to provide certain services.

9SHARING AND DISCLOSURE OF INFORMATION

We do not sell your personal information.

We may share your information with the following categories of recipients:

• Payment service providers, including Razorpay, to securely process transactions
• Courier and logistics partners, to deliver your Orders
• Technology and hosting providers, who support our Website operations
• Analytics and advertising partners, in accordance with this Policy
• Government authorities, regulators, or law enforcement agencies, where required by law
• Professional advisors such as auditors and legal counsel, where reasonably necessary

We require all such third parties to handle your information securely and to use it only for the purposes for which it is shared.

10PAYMENT INFORMATION

Payments made through the Website are processed by authorized third-party payment gateways, including Razorpay.

We do not store your complete card numbers, CVV, UPI PINs, or banking credentials on our servers.

Your payment information is handled in accordance with the security standards and privacy policies of the relevant payment service provider.

11CUSTOMER-SUBMITTED CONTENT

When you upload photographs, logos, artwork, or other content for customization, we use that content solely to produce your Order.

You are responsible for ensuring that you hold all necessary rights and permissions for any content you submit.

We retain customization content only for as long as reasonably required to fulfil your Order and address any related claims, unless a longer period is required by law.

12DATA RETENTION

We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, including to complete your Orders, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

When your information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

13DATA SECURITY

We implement reasonable technical and organisational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted through your Account.

14YOUR RIGHTS

Subject to applicable law, you have the following rights in relation to your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request erasure of your personal information where permitted by law
• The right to withdraw consent to processing
• The right to nominate another individual to exercise your rights in the event of your death or incapacity
• The right to raise a grievance regarding the handling of your personal information

To exercise any of these rights, please contact our Grievance Officer using the details provided in this Policy.

15CHILDREN'S PRIVACY

The Website is intended for use by individuals who are at least eighteen (18) years of age.

We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete such information.

16MARKETING COMMUNICATIONS

We may send you promotional communications about our products, offers, and updates where you have consented to receive them.

You may opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

Transactional communications relating to your Orders are not considered marketing and may continue to be sent.

17THIRD-PARTY LINKS

The Website may contain links to third-party websites or services that are not operated or controlled by us.

We are not responsible for the privacy practices or content of such third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

18CHANGES TO THIS POLICY

We reserve the right to amend, modify, update, or replace this Policy at any time.

Updated versions shall become effective upon publication on the Website.

We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your information.

19GRIEVANCE REDRESSAL

If you have any questions, concerns, or complaints regarding this Policy or the handling of your personal information, you may contact our Grievance Officer at the details below.

Grievance Officer, Mr. Vikas Jain

Email: grievance@maapadmavatiadvertiser.in

Phone: +91 9206001200

Address: Maa Padmavati Advertiser, X/1211, Rajgarh Colony, Satsang Marg, Near Jheel Chowk, Gandhi Nagar, Delhi – 110031, India

We will make reasonable efforts to acknowledge and resolve grievances within the timelines prescribed under applicable law.

20CONSENT

By using the Website and providing your personal information, you consent to the collection, use, storage, processing, and disclosure of your information as described in this Policy.

21CONTACT INFORMATION