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Creating lasting impressions through quality gifts and trusted services
Creating lasting impressions through quality gifts and trusted services
Dummy
Get 20% off for your first order
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Last updated: 16 June 2026
This Refund, Return, Replacement & Cancellation Policy ("Policy") governs all purchases made through the website https://maapadmavatiadvertiser.co.in/ ("Website"), operated by Maa Padmavati Advertiser ("Company", "we", "our", or "us").
This Policy applies to all products and services offered through the Website, including but not limited to gift items, customized gift items, personalized products, photo gifts, engraved products, religious products, silver-coated photo frames, corporate gifts, promotional merchandise, stationery products, camphor products, and any other products sold through the Website.
By placing an Order through the Website, you acknowledge that you have read, understood, and agreed to be bound by this Policy.
This Policy should be read together with our Terms & Conditions, Privacy Policy, Shipping Policy, and any other policies published on the Website.
Customer satisfaction is important to us. However, due to the customized, personalized, religious, made-to-order, printed, engraved, and specialty nature of many Products sold through the Website, returns, refunds, replacements, exchanges, and cancellations are subject to the conditions set forth herein.
All claims, requests, and disputes are subject to verification, investigation, and approval by the Company.
Submission of a request does not guarantee approval.
The Company reserves the right to approve, partially approve, or reject any request based upon the facts and evidence available.
A return or replacement request may be considered only under the following circumstances:
The Product received is materially damaged during transit and such damage substantially affects the intended use of the Product.
The Product delivered is materially different from the Product actually ordered.
The Product contains a verified manufacturing defect that existed at the time of delivery.
One or more Products shown in the Order confirmation are missing from the delivered package.
The delivered package does not contain all components specifically listed in the Order confirmation.
No other grounds shall automatically qualify for return, replacement, exchange, or refund.
Returns, refunds, replacements, exchanges, or cancellations shall not be available for:
Customers must report any claim within forty-eight (48) hours from the recorded delivery time.
Claims submitted after forty-eight (48) hours shall not be eligible for return, replacement, exchange, or refund except where required by applicable law.
The Company reserves the right to reject delayed claims where verification becomes impractical or impossible.
For claims relating to:
The video must:
The unboxing video shall constitute the primary evidence for evaluating such claims.
In the absence of an adequate unboxing video, the Company reserves the right to reject a claim where the issue cannot otherwise be reasonably verified.
Customers may be required to submit:
Failure to provide requested information may result in rejection of the claim.
Except where required by applicable law, the following Products are non-returnable and non-refundable.
Including:
Including:
Including opened or used camphor products and other consumable goods.
Including:
Products used for religious, ceremonial, devotional, or ritual purposes.
Customized Products are manufactured strictly according to customer instructions.
Customers are solely responsible for reviewing and approving:
Once approval is provided and production commences:
Customer-approved spelling mistakes, image quality issues, color choices, design decisions, layout choices, formatting decisions, and customization instructions shall not constitute defects.
Approvals communicated through:
shall constitute valid and binding customer approval.
The Company may rely upon such approvals as conclusive evidence of customer authorization.
Customers represent and warrant that they possess all necessary rights, permissions, licenses, and authorizations for any:
submitted for customization.
Customers shall be solely responsible for any claim arising from submitted content.
Customers agree to indemnify and hold harmless Maa Padmavati Advertiser from all claims, losses, damages, liabilities, costs, expenses, and legal fees arising from customer-submitted content.
The Company may:
Submission of a claim does not guarantee approval.
The Company's decision regarding verification shall be final to the extent permitted by applicable law.
Approved returns remain subject to inspection upon receipt.
The Company reserves the right to reject, partially approve, or modify any requested remedy if inspection reveals:
Where a claim is approved, the Company may, at its sole discretion:
Approved replacements are generally processed within 7–10 Business Days after verification.
Timelines may vary based on product availability, manufacturing schedules, courier performance, and location.
Where only part of an Order is affected, the Company's obligation shall be limited to the affected Product, affected quantity, or affected component.
The Company shall not be obligated to replace or refund unaffected Products.
Refunds may be issued only where:
Refunds shall be processed using the original payment method wherever reasonably possible.
The Company shall not be obligated to provide cash refunds unless required by law.
Approved refunds are generally initiated within 7–10 Business Days.
Actual credit timelines may depend upon:
The Company shall not be responsible for delays caused by third-party financial institutions after refund initiation.
Shipping charges, packaging charges, handling charges, payment gateway charges, convenience charges, and processing charges are non-refundable except where:
The Company determines the issue resulted solely from Company error.
Orders may be cancelled before processing begins.
Once production, procurement, printing, engraving, personalization, customization, packaging, or manufacturing activities have commenced, cancellation requests shall not be accepted.
For customized Products, the entire Order value may become non-refundable upon commencement of production activities.
Where an Order is returned due to:
the Company may deduct shipping charges, return shipping charges, packaging costs, handling charges, payment gateway charges, and other reasonable expenses from any eligible refund.
Customers agree to contact the Company and provide a reasonable opportunity to resolve disputes before initiating chargebacks or payment reversals.
Unjustified chargebacks or fraudulent payment disputes following successful delivery may result in:
The Company reserves the right to reject claims involving:
The Company may suspend accounts and pursue legal remedies where fraud is suspected.
Customers are responsible for:
Failure to comply may result in claim rejection.
The Company shall not be liable for delays, interruptions, non-performance, cancellation, or inability to fulfil obligations caused by events beyond its reasonable control, including natural disasters, floods, fires, epidemics, pandemics, governmental actions, strikes, civil unrest, transportation disruptions, supplier failures, communication failures, internet outages, or other force majeure events.
To the maximum extent permitted by applicable law, Maa Padmavati Advertiser shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or business-related damages, including loss of profits, business interruption, loss of goodwill, loss of opportunities, loss of reputation, or loss of data.
The Company's total aggregate liability arising from any Order, Product, transaction, refund request, replacement request, or claim shall not exceed the amount actually paid by the customer for the affected Product.
Nothing in this Policy shall exclude, restrict, or limit any rights available under applicable consumer protection laws.
Where any provision conflicts with mandatory legal rights, applicable law shall prevail to the extent of such conflict.
The Company reserves the right to amend, modify, update, replace, or discontinue this Policy at any time.
Updated versions shall become effective upon publication on the Website.
BY PLACING AN ORDER THROUGH THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS REFUND, RETURN, REPLACEMENT & CANCELLATION POLICY.
